1. Acceptance of Terms
By accessing and using EasyStay ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.
2. Description of Service
EasyStay is an online platform that connects property owners with clients seeking short-term and long-term apartment rentals. We provide:
- A marketplace for browsing and booking verified apartments
- Secure payment processing
- User account management
- Communication tools between clients and property owners
- Booking management and confirmation services
3. User Accounts
3.1 Account Registration
To use our services, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information as necessary
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
3.2 Account Approval
New accounts require admin approval before you can access all platform features. We reserve the right to approve or reject accounts at our discretion.
4. User Responsibilities
4.1 Client Responsibilities
As a client, you agree to:
- Provide accurate personal information and identification documents
- Respect check-in and check-out times
- Take care of the property during your stay
- Pay all fees and charges in a timely manner
- Follow property rules and regulations
- Report any damages or issues immediately
4.2 Property Owner Responsibilities
As a property owner, you agree to:
- Provide accurate property information and photos
- Maintain properties in good condition
- Honor confirmed bookings
- Respond to client inquiries promptly
- Comply with all applicable laws and regulations
5. Bookings and Payments
5.1 Booking Process
When you make a booking:
- You enter into a contract with the property owner
- Payment is processed securely through our payment partners
- You will receive a booking confirmation
- Booking terms are subject to the property owner's cancellation policy
5.2 Pricing and Fees
All prices are displayed in the selected currency (MAD, USD, or EUR). Prices include:
- Base rental rate per night
- Service fees (if applicable)
- Taxes (where applicable)
6. Cancellations and Refunds
Cancellation policies vary by property and are set by the property owner. Refunds are processed according to:
- The property's cancellation policy
- The timing of your cancellation request
- Our refund processing procedures
Please review cancellation policies before booking.
7. Prohibited Activities
You agree not to:
- Use the platform for any illegal purpose
- Violate any laws or regulations
- Infringe on intellectual property rights
- Upload malicious code or viruses
- Attempt to gain unauthorized access to the platform
- Interfere with or disrupt the platform's operation
- Create fake accounts or provide false information
- Harass, abuse, or harm other users
8. Intellectual Property
All content on the EasyStay platform, including text, graphics, logos, images, and software, is the property of EasyStay or its content suppliers and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
9. Limitation of Liability
EasyStay acts as an intermediary platform connecting clients and property owners. We are not responsible for:
- The condition, safety, or accuracy of property listings
- Disputes between clients and property owners
- Property availability or changes
- Third-party services or websites
- Any damages or losses resulting from your use of the platform
Our liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify and hold EasyStay harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the platform, violation of these terms, or infringement of any rights of another party.
11. Account Termination
We reserve the right to suspend or terminate your account at any time if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Provide false or misleading information
- Abuse the platform or other users
12. Changes to Terms
We may modify these Terms of Service at any time. We will notify users of significant changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the new terms.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Morocco. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Morocco.
14. Contact Information
For questions about these Terms of Service, please contact us: